Mental Health Crisis Support in RBK&C

Single Point of Access – North West London Adult Community Mental Health Services

Single Point of Access (SPA) provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.

Single Point of Access (SPA) Leaflet - Click here to download leaflet

Single Point of Access – North West London Adult Community Mental Health Services
LondonUnited Kingdom

0800 0234 650


Telephone: 0800 0234 650


The Single Point of Access offers mental health triage for routine, urgent and emergency referrals, information and advice 24 hours a day, 7 days a week, and 365 days per year.

It incorporates the CNWL Out-of-Hours Urgent Advice Line (UAL) which provides out-of-hours crisis support and advice to people in the above boroughs and also to Milton Keynes. You can find out more about the UAL on our 'What to do in a mental health crisis' page 

People can refer themselves, or make enquiries on behalf of a family member or friend. The team will also take referrals from GPs, statutory services such as the police and London Ambulance service, and non-statutory services such as housing associations, as well as other professionals.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.

The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to book appointments for new referrals to see one of our community mental health teams. Find out more about assessment and brief treatment teams. 

The Single Point of Access works closely, at times of mental health crisis, with our Home Treatment Rapid Response teams and our partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.

If you are deaf or have a hearing impairment then we would be happy to talk to you using TypeTalk: 18001 0800 0234 650. If you would like to talk to us in another language, we can organise a telephone interpreting service when you call.

If you would like to give feedback on your experience of using the Single Point of Access please email (Please note: this email address is for feedback only – not referrals)